Shipping Policy and Returns

Free Shipping!
  • Shipping is on us for all orders over $75*
  • No membership fees or codes or weight restrictions
  • Most orders will arrive in 7-20 business days*
Free Returns!**
  • For any reason within 30 days to our flagship store with receipt
  • Online returns within 30 days are free when due to defect and damage
  • Notify us, print out the prepaid Fedex label and schedule a pick up
 
*Free shipping applies to orders $75+ in the contiguous US states and excludes extra surcharges. Most items arrive within 7-20 business days. Delays may occur when an item is out of stock or new to Bandalou. In case of delay, an email confirmation with estimated time of arrival will be sent once purchase has been made.

** Exclusions apply. Returned items must have all original documentation and packaging, not been assembled or used, and in resellable condition. All custom orders and special orders are final.

*** We ship to Canada. Please call or email for a shipping quote in advance of purchase: [email protected] or +1-650-665-1207 

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